OUR SHIPPING POLICY:
We may have a delay in our shipping due to the current COVID-19 situation.
This is a difficult time for everyone and we’re working hard to adapt to this new reality.
We ship by ePacket/USPS and the order should arrive within 10-20 business days.Tracking and secure check out are provided for all orders.
We ship by ePacket and the order should arrive within 10-20 business days.Tracking and secure check out are provided for all orders.
Shipping methods used by us are Royal Mail Economy, ePacket or Singapore Post. For the first two, your order should arrive within 5-15 business days of shipping while the last one takes around 15-40 business days to arrive. Tracking and secure check out are provided for all orders.
Rest of the world:
We offer worldwide shipping to most countries. Your order shall arrive within 30 business days.
- Q) How much is the shipping cost?
We offer free shipping worldwide on most of our products (jewelry made in the US are with small shipping & handling fees)
- Q) Do you offer bulk discounts?
Our Pricing is tallied up using individual product prices so if you are thinking about purchasing 5 or more products, please contact us, and we’ll be happy to work on a discount for you.
you simply pay the cost of our shipping fees to send it to you.
Q) I’ve ordered two or more items, but only received one, why?
Sometimes items from the same order will be split into different packages in order to avoid additional fees.
You should receive any missing components of your order within two (2) weeks. However, if you don’t – let us know. You can contact our support by emailing Bob at
Please keep all delivery packets as we will require them for evidence of shipment.
- Q) Where can I find my tracking no?
- This will be emailed to you once it is shipped and also updated. In rare cases, when we cannot provide you with the tracking number, you can avail the 60-day return policy if the item does not arrive.
- Q) Where is my order?
- Please make sure to check your tracking number to see where your order currently is. If the number says that you have received the order but you have not, it is most likely with your postal service. Please consult them and revert back to us if there are any further issues.
- Q) The color looks different on my newly received item than what I see on the website – can I do something about this?
Computer screens display colors differently and that is one reason that you might receive slightly different colored products. We assure you the design will remain same.
- Q) How secure is my personal information?
- artisansmoker.com adheres to highest industry standards in order to protect your personal information with the best security solutions.
Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments safely.
Refunds & Returns
- We offer a 100% Satisfaction Guarantee- Which means we will refund your Product cost or replace it if you don’t receive your order, it got damaged or was not as described in the product page. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.
- Note: There are no refunds on shipping costs.
- All items that are made to order, can’t be refunded after purchase.
- In the unlikely event that your order hasn’t arrived within 6-8 weeks (due to lost mail, etc.) please contact us via email@example.com and we will issue a refund or resend your order. Refunds & Returns will not be processed after 14 days. Thanks for understanding!